In Search. Of the Eternal. And the Absolute.

Wednesday, July 19, 2006

Kingfisher Vs PVR, Who Wins?

'I guarantee you the finest experience in the Indian skies', says Mr.Mallya of Kingfisher fame. I vouch for it. The inflight experience is great. In fact, the experience is great right from the time you check-in till you check-out. Yes, it's truly the finest experience in the Indian skies.

However, the 'ground reality' seems to be far from fine.

It's 10 days now, that Arya and I attempted to book tickets for Mumbai - Delhi for the 11th of August on the Kingfisher website. Seasoned warriors at this, we thought it would be a cinch. Far from it.

After entering the credit card number, the website decided that there was some error and expressed its regrets and inability to help us. What followed is the most pathetic customer experience in my experience till date.

ICICI told us that the credit card was reflecting a charge from Kingfisher (for the three tickets). We then started calling Kingfisher to get the matter sorted out. Interestingly, most of the contact numbers listed on the website failed to work. As a King Club member, I finally managed to get through to King Club's helpline, only to be curtly told that they couldn't help me out and maybe, I should approach Bookings? After 20/30 attempts during which the IVR simply failed to recognize the numeric inputs for the various options, we got through and then we were told to email guestcare@flykingfisher.com. So we sent the email on July 11th.

Email sent, we waited for a response - which came exactly over 48 hours later in the late evening of July 13th. We responded to this mail promptly, and sent follow-ups as well... the last one on July 18th. No response till now.

We kept trying the various numbers meanwhile - same problem. Either the numbers don't exist or nobody picks up. The worst is their 'Mumbai office' number which keeps promising to connect us to the operator but reneges on the promise every time.

I had exactly the opposite experience with PVR on Saturday. I was planning on watching 'The Matador' on Saturday evening and proceeded to book two tickets by credit card. A similar happenstance happened. However, in this case, the telephone numbers worked. I sent an email to which I got a response within 10 minutes on my mobile phone. PVR proceeded to call me 3 times afterwards to update me/get more details and ultimately apologise for the inconvenience.

And guess what? I felt like a King :)

P.S. I did watch the Matador. I visited the theatre in the evening and completed the transaction in 'good ole cash'. The hall was empty and the movie was a barrel of laughs. For someone who has been playing a Bond-like role, right from his Remington Steele days, this was the most 'un-Bond' like role of Pierce Brosnan ever. Sure, he still has a smokin' gun and charms women, but you gotta see it to believe it... Haha!

Saturday, July 15, 2006

Me Mumbaikar, Yeah!

I don't usually do this. In fact, I have never done this before.

I am going to quote one of these ubiquitous forwards that I keep getting in my email box now and then. They range from the inane to the insane - Nigerian generals who wish to bequeath untold wealth on me, email chains, 'heart wrenching' fund raising stories and of course, those that are keenly interested in boosting my performance in extra-curricular activities.

This one, however, actually moved me. And it has to do with this survey of RD which states that Mumbai is a rude city.

So here goes...

Rude city? You bet, says Mumbaikar Jerry Pinto in defence of a metropolis too busy to mind its manners but always ready to help when trouble comes Reader's Digest, which interests itself in these things, tells us that Mumbai is the rudest city in the world. This is also the magazine that carried a story saying that global warming might be good for us.

I swear, they did this in May, when my cousins in Nagpur were reporting that the city was burning up at 52 degrees centigrade.

I come not to praise Mumbai, however. I come to ask whether the Reader's Digest editors really mean it when they say that New York is the politest city in the world? What is it to be polite? In London, a terribly polite city by my experience, a young woman refused to lend her scarf to be used as a tourniquet when a man was stabbed on the bus. He bled to death. I am sure, the young woman said, "I'm sorry but it's an expensive scarf." The person who asked for the scarf probably said, "Right. Cheers." Meanwhile, the blood pulsed on from the dying man's neck.

In Mumbai, my mother once was forced to go to a public hospital with a torn-up leg. In front of her, the poor waited in the way that the poor wait, endlessly, patiently, quietly. When she joined the line, they all assessed their need, assessed hers and stepped out of the way wordlessly. She went to the top of the line, protesting quietly all the way. She did not bleed to death. Perhaps, she even forgot to thank all those people. Perhaps, they did not expect to be thanked.

But since no one seems to have bothered about definitions, let's dump them too. Perhaps it is polite to be a city like New York where all the shop assistants say thank you and please and the doormen are ready to open the door for you but there are 55,000 violent crimes a year. And that represents a 10-year low. Perhaps Mumbai with its 122 murders in six months must be significantly ruder but less lethal.

But are we rude?



Sudhir Mishra, Filmmaker

" My dominant image for Mumbai. I'm standing outside Mahalaxmi railway station, it starts to rain. A man comes out with an umbrella and starts to walk away. He notices another man getting wet, he pauses, and in an unspoken way invites him under the umbrella. Then they see me, and I get under as well. That's Bombay. Three men sharing an umbrella, all getting wet. There's less space under the umbrella now - too many people, too little infrastructure, but people are still sharing it. "


Yes, we are rude. We are almost always rude. Cities are always rude. We are the only city in the country. Delhi is a bunch of villages held together by the politics of power and some nice roads. Chennai is a self-satisfied town which wants to be known for its culture. Bangalore looked like it might well grow up to be a city but now that it's got the opportunity to do it, it's choking itself to death. Calcutta had its moment of glory in the 19th century when they built lots of mansions and factories and set up the kind of intellectual atmosphere of a Cambridge debating society. Then they lost it, the Bangla babus and settled into making funny kurtas for their men to wear and selling Bankuda horses to the rest of the country.

Yes, we are rude. We don't have time for that. We're too busy dragging the rest of you into some semblance of wealth. We're too busy earning the money that runs the country. We're too busy paying for the Delhi and Kolkata Metros. We're too busy earning the money to pay the 75 percent of the income tax paid by the country. In Kolkata, they don't earn money. In Bangalore, they know how to hide it cyberwise. In Delhi, everyone's a farmer with agricultural income that's tax free.


Sarayu Srivastava, Writer

"I think of Mumbai as a very cold but sensuous woman - it all depends on how you warm her up. In this city every kindness begets more kindness. Delhi's eyes literally undress you. Mumbai sees you first as a person then a woman. People do tend to keep their distance here, but if you try and do something nice, a sudden sensitive humanness peeps out. It's hardship city - it gets by on humour."

Land-starved Mumbai? The 14 million of us, we dream of the kind of space that young couples have in Delhi. We'd like a barsati too. We won't get it. But we'll work hard at it. The shop assistant who doesn't thank you probably goes home to his 'side business' and puts in another two or three hours. This could be anything from making papads to selling insurance to giving private tuition. It leaves him with very little time or inclination to say thank you.

But when trouble comes, he will do what he can. In the cataclysmic floods of last year, the average person did what the government could not. They threw open their homes. They left the security of dry land and waded into the water to rescue children. They formed human chains to take people off the buses. They made tea and snacks and gave it to people. Contrast that to the way Americans behaved when Hurricane Katrina struck. People went on the rampage. They shot at each other, even at their rescuers. They assaulted each other. They looted abandoned homes. In Mumbai, no violence was reported. No violence happened. Ask me, I walked home. Ask my sister, she walked home too. Together, we covered a distance of 30 kilometres that day and we only saw people helping each other, people offering support and solidarity.


Milind Deora, Politician

" My idea of Bombay? A waiter serving in the Taj - during the day he might be serving Bill Gates and he'll carry himself with aplomb, be as cosmopolitan as anyone. At night he'll be taking the train to Dharavi, return to his slum, put on his lungi and baniyan, help his old parents, help wash dishes, and watch TV. You can be everything at the same time in Bombay. It's like that old Sinatra song - if you can make it here, you can make it anywhere. "


One of the most compelling images in Suketu Mehta's essay which Naresh Fernandes and I included in our anthology, Bombay Meri Jaan: Writings on Mumbai (Penguin India, 2003) ... but read on:

If you are late for work in Bombay, and reach the station just as the train
is leaving the platform, you can run up to the packed compartments and you
will find many hands stretching out to grab you on board, unfolding outward
from the train like petals. As you run alongside you will be picked up, and
some tiny space will be made for your feet on the edge of the open doorway.
The rest is up to you; you will probably have to hang on the door frame with
your fingertips, being careful not to lean out too far lest you get
decapitated by a pole placed too close to the tracks. But consider what has
happened. Your fellow passengers, already packed tighter than cattle are
legally allowed to be, their shirts already drenched in sweat in the badly
ventilated compartment, having stood like this for hours, retain an empathy
for you, know that you boss might yell at you or cut your pay if you miss
this train, and will make space where none exists, to take one more person
with them. And at the moment of contact, they do not know if the hand that
is reaching theirs belongs to a Hindu or Muslim or Christian or Brahmin or
untouchable or whether you were born in the city or arrived only this
morning or whether you live in Malabar Hill or Jogeshwari; whether you are
from Bombay or Mumbai or New York. All they know is that you're trying to
get to the city of gold, and that's enough. Come on board, they say. We'll
adjust.

...............

I hope Reader's Digest is listening.

Tuesday, July 11, 2006

I am safe, for now

But for how long?

Going by the latest set of events to happen in the city, I have no idea where the next blow is coming from or who it will crush in it's wake...

It was only today morning that I watched a cop sweep shards of glass, blood and god-knows-what-else from the middle of a road in Srinagar. Bomb blasts there, not a great way to start the day. Came to office later than usual and got back to work.

Then, in the evening, I was speaking to a friend of mine from Pune, it was nice to get in touch with him after so many years. A school friend, goes back by at least 20 years. It was then that my colleague came bustling in and informed me about the blasts.

I have been glued on to the TV for the past 90 minutes, watching scenes unfold. Watching the stoic victims seated on the platform while others tried to help them. Images of a long maned young man, his face dripping blood... of dead bodies lying on the platform; of someone slapping a man lying on the floor trying in vain to revive him, of body parts strewn across the whole place, of compartments mangled and twisted, of agitated citizens.

Sadly enough, the crowds on camera lamented the total absence of the authorities in the process, and echoing Hindi films, arriving late on the scene.

I wonder if the media really needed to show those gruesome images on TV. I don't know what good they did to anyone.

Terrorist attacks? Underworld? Enemies of India? Does it even matter anymore?

At the end of the day, it's just one human being against another. Retribution for this, revenge for that...that's all people seem to be thinking of. And we shall go far with that philosophy *sarcasm*

Catching the culprits and hanging them won't bring back the dead. It won't wipe away the fear and it certainly won't stop the killings. No. The change has to be far more deep rooted.

Let's not teach our children to discriminate, to hate, to fight. Let's stop buying toys such as guns and such. Let's do away with those computer games which allow people to bash each other up. Let's stop voting for leaders who don't care for the masses. Let's make a beginning today.

Like the protagonists in 'Rang De Basanti' said - "Police mein bharthi honge, military join karenge, IAS banenge, Politics ka hissa ban kar is desh ka sarkar chalayenge"

We need this today and we need it at a global level, if our children and theirs are to see a future worth living in.

The question is not whether it will happen. The question is, when?

Sunday, July 09, 2006

After Rain, Fire

When I left home at 1130 in the morning for work, I scarcely had an idea that this was about to happen. The news channels at that time were concentrating on the successful test launch of Agni-III. It was exciting to watch the fiery trail left behind by the missile as it soared into space as a new chapter was written in the country's history.

By the time Arya and I reached office, I had gotten about a dozen sms' and missed calls enquiring whether I was okay. Initially I wondered if some rumour of my demise had gotten around and then I realized that the matter was far more serious.

I realized that the the news channels had shifted their attention from waterlogged subways and stranded pedestrians to burning buses and unruly mobs, one can only wonder what the bloody hell is wrong with the city... I guess the BMC got lucky again.

Of course, there are other cities in the state that have started burning already; the question on everybody's lips - will this turn out to be a replay of 92/93?. I certainly hope not, and I hope the authorities and the 'politicos' are doing everything in their control to ensure that this conflagaration is controlled and a full-blown flare up is avoided.

I would personally love to see some of these politicos put away for life where their angry, divisive voices of hatred will never reach the ears of human beings. The morcha just left our office after ensuring that nobody was working, thankfully they couldn't peer through the thick brown glasses. The fact that there's a TV Press outfit here helped.

So I have no clue how I am gonna reach home in time to leave home again to catch that morning flight to Bangalore. To make matters more interesting, I return at night. I lead an exciting life indeed.

Btw, why the hell are there no flights to Bangalore between 7 am and 9 am? Mallya ji, are you listening?

A grouse: Mr.Wadia, I had the misfortune of returning to Mumbai from Delhi via your late night flight. The steward/stewardesses were in their own world and totally lacked courtesy. It was also the first flight in which the lead steward was continuously busy with a bloody chewing gum. It sucked.

Tuesday, July 04, 2006

Scene Outside Office


Big Mistake

Shouldn't have come to office. Practically swam just to get here. Have no clue how to go back.

At least we are having fun :)

Monday, July 03, 2006

Superman Returns

Just one word for it - Awesome.

I think Brandon Routh has done a terrific job of stepping into Christopher Reeve's rather large shoes, or should I say boots? He portrays just the right expressions even as he plays the 'Man of Steel', though you would think that the parts in which he has to play the fumbling Clark Kent could have been treated better. But another way of looking at it is that Clark Kent is expected to be ordinary so he does have to kinda merge with the scenery. Arguably, Brandon doesn't have a past that would loom over his role as Superman... Of course, he does risk being branded as Superman for ever. That can really happen to a lot of actors, no matter how good they are. It happened to Christopher Reeve for sure.

Kevin Spacey exudes a fair amount of menace as Lex Luthor, but the onscreen character is still more of Kevin Spacey and less of Lex Luthor. So that's a case of the opposite happening. Kate Bosworth is decorative, but then she doesn't get much of an opportunity to display her acting skills. However, Kitty Kowalski does a pretty convincing job of Parker Posey.

One of the best things that I liked about the movie was the constant tempo...maintained throughout the entire movie itself, right till the climax. The pace is not too fast so the viewer can get a grip of what's happening. The OST is used to good effect and the SFX are very very realistic. Superman doesn't look like a rubber mannequin anymore. Some scenes for e.g. the one in which he saves an aeroplane and one in which he stops a bullet in his eye are worth an encore.

In fact the whole movie is worth an encore, and I think that's what I will do :)

Sunday, July 02, 2006

If I Could Sing, I Would Sing...

It's Probably Me

Written by Sting, Michael Kamen and Eric Clapton

If the night turned cold
And the stars looked down
And you hug yourself
On the cold cold ground
You wake the morning
In a stranger's coat
No-one would you see
You ask yourself, 'Who'd watch for me?'
My only friend, who could it be?
It's hard to say it
I hate to say it
But it's probably me

When your belly's empty
And the hunger's so real
And you're too proud to beg
And too dumb to steal
You search the city
For your only friend
No-one would you see
You ask yourself, Who'll Watch For Me?'
A solitary voice to speak out and set me free
I hate to say it
I hate to say it
But it's probably me

You're not the easiest person I ever got to know
And it's hard for us both to let our feelings show
Some would say
I should let you go your way
You'll only make me cry
If there's one guy, just one guy
Who'd lay down his life for you and die
It's hard to say it
I hate to say it
But it's probably me

When the world's gone crazy, and it makes no sense
And there's only one voice that comes to your defence
And the jury's out
And your eyes search the room
And one friendly face is all you need to see
If there's one guy, just one guy
Who'd lay down his life for you and die
I hate to say it
I hate to say it
But it's probably me

I hate to say it
I hate to say
But it's probably me
I hate to say it
I hate to say
But it's probably me
I hate to say it
I hate to say
But it's probably me